1. General Terms of Use

By signing up or accessing any course on the Lumo platform (hosted on TagMango), you agree to the following terms. These apply to everyone using the platform — whether you're just browsing, have purchased a course, or are actively learning.

• All course content is for personal use only. You may not share, resell, record, or distribute any part of the course.
• If any misuse is found, Lumo may take legal action.
• Every course is self-paced. That means it’s up to you to go through the content and complete it at your own speed.
• Certificates are awarded once you complete the required content listed in your course dashboard.
• Lumo may update course content, the platform, or its features without prior notice.

2. Conduct, Access, and Use of Services

• Please use a valid email and phone number when buying any course. All important updates will be sent through these.
• If incorrect information is provided, your course access may be limited or revoked.
• We expect all users to behave respectfully in community discussions, comment sections, or group chats.
• If anyone is found using abusive language, spamming, or misusing the space, we may revoke access without a refund.

3. Refund & Discontinuation Policy

We want you to have a great learning experience. But if something doesn't feel right, here’s our refund policy:

• You must email us at [email protected] within 14 days of your purchase to request a refund.
• Your refund request must include:
  • The email ID you used to register
  • A short reason for your refund request
  • A screenshot of your course access (if applicable)
  • Your UPI ID or bank account details for the refund

Once we receive all details:

• If you share your UPI ID, refunds will be processed within 7 business days.